CustomCare Technical Support

Troubleshooting CustomCare

Precision Distributing cannot design or program custom protocols for you.

CustomCare software is meant for professional use only.  There is a patient version of the software which will allow them to load new protocols sent by their practitioner onto their prescribed unit.

PDI cannot provide medical advice.

Equipment Repair

Unit Warranty

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Tech Support Appointment

If you are still having an issue with your CustomCare software please schedule an appointment below.

FIRST, Make sure all of your Windows Updates (including the suggested driver updates) are completed as of the date of your appointment. This is required for your software to function optimally.

Second, Call 1-360-693-5000 to provide your email, at your appointment time.

Third, a Downloadable LINK will be emailed to the email of your choice. Please make sure this email is accessible on the computer you wish to receive technical support on.

* Technical support is not available on demand.
* you must be signed into your account to schedule a tech appointment.

Your CustomCare purchase includes 1 optional software installation and up to 2 hours of technical support.

Technical support beyond the included time is $30.00 per 1/2 hour.  We cannot prorate the fee the full time is not used.

Technical support is not available on demand.  A support appointment must be made through the website.  We have limited staffing and appreciate your understanding. 

CustomCare 3.0 Common Issues

The new CustomCare 3.0 is now available.  If you have already purchased CustomCare software in the past please email us at [email protected] to request the download.  If you have not purchased the CustomCare software and programming cable please click here.

If you are having technical issues with the new Customcare 3.0 software please refer to the user guide.  If you still need assistance after reviewing the user guide use the instructions to the left to make a tech support appointment.