CustomCare 3.0 User Guide

How To Download ALL Microsoft Windows Updates * IMPORTANT *

The CustomCare 3.o software WILL NOT function properly unless ALL of the required AND optional updates have been installed.

If you have not installed updates as they have been released, this process may take some time.

  1. Select the Start (Windows) button from the bottom-left corner. 

  2. Go to settings (gear icon). 

  3. Select the Update & Security icon. 

  4. Choose the Windows Update tab in the left sidebar (circular arrows) 

  5. Click the Check for updates button. 

  6. Install ALL updates including optional updates. 

  7. Install future updates as they come available.

How To Import Clients & Custom Protocols From The Previous 2.0 Software

Be sure you have backed up your original data from step 1.

open your 3.0 software and select Database Controls.

Select Import Database

Next you will want to locate the computers (C:) drive and then your working Custom Care software file, the names may vary.

 

 

 

Once the correct working custom care file is located open that file to further locate the “customcare.dbc” file, open that file.

 

 

The 3.0 software will ask you to select the content to be imported, Select all three, profile, clients, and protocols then “import”.

If there are errors to be corrected in your original custom care software a import log will automatically be created on your desktop and the link displayed will open the file automatically.

This report will give you a full list, if any, of issues, where and what they are to correct and then clear your 3.0 database to then import your database again following the above steps.

CustomCare 3.0 Software User Manual

Learn How To Use The CustomCare 3.0 Software – download & print the CustomCare user guide by clicking the button below.

– How To Create Your User Profile

– How To Create  A Client

– Program Protocols Into The CustomCare

– Setting The Unit Expiration Date

– Printing Patient Prescriptions – Exporting protocols to remotely to patients