Congratulations on your new equipment! Everything you need to unbox, set up, and start using your CustomCare unit is gathered here. Follow the steps below in order — from unboxing to your first treatment.
1. Getting Started & Unboxing
Start here. These short videos walk you through what’s in the box and how to physically set up your unit.
CustomCare Unit Videos
Unboxing, what’s included, inserting leads, sticky pads, the bum bag, and the magnetic converter — all in one place.
Watch Setup VideosOperating The Unit
Learn the basics of powering on and operating your CustomCare unit before your first session.
View Operation Guide2. Set Up Your Software
IMPORTANT: The CustomCare 3.0 software will not function properly unless all required and optional Microsoft Windows updates are installed first. Please complete your Windows updates before installing the software.
CustomCare 3.0 User Guide
Install Windows updates, download & print the user manual, create your profile, and program protocols.
Open User GuideImport From 2.0 Software
Upgrading? Learn how to import your clients and custom protocols from the previous 2.0 software.
View Import Steps3. Prescribing & Patient Software
Resources for practitioners prescribing protocols and for patients loading protocols onto their units.
Prescribe CustomCare
Create prescriptions and export protocols remotely to your patients.
Prescribe NowPatient Software Guide
The patient version lets clients load new protocols sent by their practitioner onto their prescribed unit.
View Patient Guide4. Need Help?
Still stuck? Our technical support team is here to help with troubleshooting, common issues, and one-on-one appointments.
Technical Support
Troubleshooting tips, common issues, and how to schedule a tech support appointment.
Get SupportContact Us
Have a question we haven’t answered? Call 1-360-693-5000 or reach out through our contact page.
Contact Us